To submit your return, please click here.
We’re now offering instant exchanges, which means you can exchange your size and get your goodies right away.
You will have 30 days to lodge your return but if you opt to exchange or use your credit to shop straight away, the below will apply.
- You will have 14 days to ship your return back to us. Please note that the item only needs to be returned and scanned at the post office within this timeframe; it does not need to be physically received at our hub or warehouse.
- A $1 pre-authorization hold will be placed on your card. If your return is not scanned within the 14-day period, the full cost of your exchange will be charged.
- All returns are subject to a handling fee, which covers the cost of processing your return as well as shipping your exchange or ShopNow purchase.
If you do not wish to proceed with an exchange, you may return your item(s) in exchange for a store credit, valid for six months from the date of issuance.
RETURNS POLICY
- We do not provide refunds for returns, this includes change of mind or incorrect size changes.
- Your return will be issued in store credit for the full amount of your returned item/s.
- You’ll have 30 days to return your order from delivery date.
- All store credits are issued in USD.
- Items marked a FINAL SALE cannot be returned unless faulty.
- If you have received a faulty item or you believe your order is faulty, please contact us immediately.
- VEYLANA is not responsible for return shipping costs.
- Purchases made with Afterpay or Paypal are subject to the same policy. Your agreement with Afterpay still stands and you will be required to pay off any scheduled repayments.
CONDITION OF RETURN
Please take care when trying on any products.
All garment/s must be returned:
- Unworn and unwashed.
- With all original tags still attached.
- In all correct and original packaging.
- No smell of perfume, deodorant or washing powder.